Turning handsfree mode off from the personal call manager compact view. Shoretel shorephone ip 230 user manual pdf download. A double ring signals an internal call, while a single ring signals an external call. Open the settings page for windows or preferences page for mac os. Making and transferring calls is a simple process using mitel phone manager. If you have ever had a certain computer on your lan suddenly stop talking to your shoretel phone, and you get a little phone with a red x on the call manager, its irritating. Information about the shoretel sky communicator unified communications tool that. Shoreware mobile call manager quick reference checking call history this call history screen displays the ten most recent calls inbound and outbound, with the most recent call listed first. Open the shoretel communicator by clicking on the icon. Information on a call include the callers name and phone number, and the current status of the call. This means that you can move seamlessly between voice, video, or instant messages im. Shoretel voice mail quick reference leave message when dialing into a shoretel system, if the person you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting. Shoretel bb424 user guide sep 28, 2015 this book is intended for those who use the shoretel bb424.
The status bar changes to reflect information about the currently connected call. Your shoretel ip phone offers icons to help indicate the call state for the device. We have 3 shoretel shorephone ip 230 manuals available for free pdf download. Outlook integration issues march 1, 2011 daniel s since we moved from shoretel 7. Call manager is the shoreware client application that manages a users calls, voice mail, and personal system settings through a graphical user interface. See and dial your corporate directory and call history or respond to chat and voicemail messages. It looks a lot like the browser based version of the communicator. New tab buttonallows you to openclose tabs in the viewer area. The time is off on the display of the phone and voice mails. Spoof mac to enable shoretel license to run on new server. Shoreware mobile call manager quick reference guide. Right clicking on a mac communicator however is not going to work. We are using shoretel communicator on around 140 pcs. Using the call manager features chapel hill high school.
Call manager software in addition to using the telephone interface of your 560560g ip phone to access the shoretel features, you can accomplish many of the same tasks with shoretel s call manager software. Shoretel enterprise contact center shoretel enterprise contact center 8 using agent toolbar 11 1. Set a time for the call and the length or leave it open with reservationless. Can i download the software from our administration site or where do i need to get that from. Call manager options and preferences window this window contains panels that are used to configure many call communicator options, components, and functions. The call status icons, shown to the left of the caller details, are. Installing shoretel call manager first you will need to select the start button on the bottom left of the screen. To launch the webbased shoretel communicator type in the following web address. Ensure that all shoretel servers, switches especially the v. Shoretel ecc with the awesome change call profile icon. Status icons provides visual indication of the voicemail and phone status.
You should see a window appear that is similar to the picture displayed to the right. Shoretel developer network interface catalog 11102010 page 3 of 18 control the telephony capabilities of the shoretel system. Organization this guide includes the following sections. Main toolbar this toolbar provides single button and menu access to shoretel communicator tasks.
If the information is available, the callers name, number, and the incoming call icon appear on your display, as shown in the figure below. To dial the contact specified by a call history entry, select the. Enter your server name, name, and password and click login. In a web browser, navigate to shorewareresourcesclientinstalldefault. You can also click the shoretel communicator icon on your desktop, or in. Writing applications in the shoretel enterprise contact center. Opening shoretel communicator for mac shoretel communicator for mac 1 shoretel 14. Actually, to be absolutely correct, we need to acknowledge that skill sets are another type of call profile, but we are including them as user definable. Dock icon displays a badge with missed call and unheard voicemail counts. The options that are available depend upon the features for which the user is authorized.
Call cell areadisplays a call cell for each voice call that shoretel communicator is handling. Shoretel ip phone 480480g quick reference navigation key pad and selector button lets you select options in the interface. Your shoretel ip phone offers icons to help indicate the operational state of the device. Open the shoretel communicator by clicking on the icon on your desktop. Custom keys call main display shoretel ip 230230g idle interface shoretel ip 230230g outbound call guide to status icons idle inactive do not disturb unheard voice messages do not disturb unheard messages incoming call animated on a call incoming call and on a call on a conference call call on hold parked speed dial extension. Oct 23, 2014 check that the smtp server has an allow relay set for the ip of the shoretel director server. Look up mac address, identify mac address, check mac adress fast and simple. Help information flow through your organization seamlessly to get more done faster and smarterwith the right calling, chat, collaboration and customer experience tools from mitel. This desktop call control application enables you to easily manage your phone calls.
The tapi com sdk is aimed at both client and servertype call control and monitoring applications. Streamline empowers iphone users to take advantage of shoretels innovative and builtin call handling features that keep. Choose shoretel sky communicator next to the apple icon, then. Display options and preferences window do one of the following. Thought the features are somewhat similar, they work in different applications and not all for these features are available in the basic contact center. Shoretel shorephone ip 230 user manual page 1 of 44. If wait for dtmf is enabled, then you will have to confirm with the shoretel system that you will accept the call before the call is sent to your mobile device which some users. Last week we had 3 users who were unable to make or recive calls. Call profiles can be of two varieties in the shoretel enterprise contact center, short as shoretel ecc. A quick search yielded several work arounds to the issue, however, the problem seems to revolve around the agent.
Spoof mac to enable shoretel license to run on new server solution change the mac address in windows go to start control panel. There is however, drop down menu options that appear as required to assist your call management. Note use personal call manager or web access to configure the modes with different call. On shoretel 230 phones, the call key also blinks green. Outlook 2010 hangs loading profile with shoretel call.
Mar 16, 2015 yes, there is a shoretel communicator for the mac. Double click on the shoretel call manager icon on the desktop. Personal call manager switches to the handsfree mode the icon on the toolbar changes to the handsfree icon. Well known to those who know it well, however, was the fact that there was a functional web interface to the shoretel system. This free software for mac os x is an intellectual property of shoretel inc. I used to have our call manager software on a network share but cant find it anymore. Shoretel ecc abandoned call call back and dial list applications. Install notes for plantronics hub for windows and mac.
Page 6your phones display your shoretel ip phones display shows your name and extension, call handling mode, call appearance, monitored extensions. Well i have a shoretel and i have an ipad, so why not. The personal call manager could not be installed on mac computers for example. The shoretel communicator for mac is a powerful unified communications. Business phone systems, voip, collaboration tools, call. Shoretel mac addressvendor lookup and search look up mac. Shoretel connect client user guide 5 preface this preface provides information about the objectives, organization, and conventions used in the user guide. Call manager software in addition to using the telephone interface of your ip phone to access the shoretel features, you can accomplish many of the same tasks with shoretel s call manager software. Solved shoretel communicator wont make or recive calls. This will cause the system to pass the call directly to your mobile device while obviating the need to confirm with the shoretel system that you will accept the call. Then you will need to type this into the search box. Revolutionize and optimize the way you make calls with the intuitive call control buttons.
Heres a quick brain dump of some of the common issues i come across, i hope youll find them helpful. Make sure the smtp from address is setup in the voice mail options in the director server. The multiline control simplifies development while providing a broad set of telephony capabilities. All in all, the mac client is an excellent solution if you have a mac and a shoretel.
Install notes for plantronics hub for windows and mac v3. Double click on network connections inside network and internet connections category in windows xp. Status iconsprovides visual indication of the voicemail and phone status. If you do set a time, make sure you leave time at the beginning and the end, or the call will end at the set time, even if you arent done talking. Shoretel is headquartered in sunnyvale, california, and has regional of ces and partners worldwide. Objectives of this book this guide explains how to install, configure, administer, and maintain the shoretel connect client. Your shoretel ip phones display shows your name and extension, call handling mode, call. Shoretel enterprise contact center has several features that are often confused.
The user has control over the application display and launch properties on the dock. Table of contents shoreware call manager manual shoretel 8. Shoreware call manager manual 1 c ha pt er1 introduction 1. These include phone issues, email issues, voice mail, time is off etc. Shoretel call manager software free download shoretel. The setup package generally installs about 22 files and is usually about 42. Our antivirus check shows that this mac download is malware free. Click next, then click next again, then install, then finish after the install is completed. If you have ever installed a shoretel solution in an environment with other than windows desktops, you know you lose some of the sizzle. Guide to status icons your shoretel ip phone offers icons to help indicate the call state for the device. Determine the state of you extension by the color of the status bar. Shoretel call manager software free download shoretel call. You will find that there is always more than one way to do things in the shoretel. If the information is available, the caller s name, number, and the incoming call icon appear on your display, as shown in the figure below.
Page 7guide to status icons your shoretel ip phone offers icons to help indicate the call state for the device. Page managerallows you to change the view to split a. Panel manager the panel manager allows you to change the way you arrange the. When someone calls the user the calls goes straight to voicemail.
Browser based call control now in shoretel version 11. Active directory is a microsoft directory service for windows domain networks. Shoretel call manager software smart call manager v. For more information, visit or remote call control and presence autostart up quickdialer call, answer, hold, conference call history, redial history contact dialing and importing from the mac. First letter of your first name capitalized and your last name, first. Mitel connect install on windows oklahoma christian university. Panel manager shoretel communicator for mac 1 shoretel 14. How to setup a conference call on the shoretel phone system. In a web browser, navigate to click on download connect for. In the attendant console client the users phone icons all showed a red x or cross. Shoretel ecc abandoned call call back and dial list. Recently in working with a client who had shoretel implementation, after rolling out office 2010, many complained about outlook failing to load properly if it is closed with the shoretel client running. Shoretel mac addressvendor lookup and search look up. The table below lists the static and blinking icons, as well as the associated operational state.
On shoretel 560560g phones, the call key also blinks green. If you are using a mac based computer, you will be asked to authenticate the. They are either system mandatory or user definable. The video for this blog, uses a sql data dip to look up and account code.
Ring tones, the blinking incoming call icon, and the flashing red led light in the top rightmost corner of your phone all identify an incoming call on your phone. Move between active calls by clicking the toggle button. To view a calls properties, select the call from the. You can use the following buttons to perform various call manager. The callers name may be abbreviated to fit on one line. Shoretels call manager software provides a visual, informationrich interface for managing and controlling communications.
Maximizing call manager, simply doubleclick the call manager icon in the windows status area. Why would you run a shoretel personal call manager on an apple ipad. When used in conjunction with a other icons like the logic menu or sql dip kit, you can solve some really amazing application requirements. On shoretel 230 and 230g phones, the call key also blinks green. Shoretel enterprise contact center shoretel enterprise contact center 9 using agent toolbar 11 1. The personal or professional call manager has long been a key element in the success of the shoretel solution. It does not directly support im functionality and there is no contact tab but. When the user tries to make a call communicator goes into dial mode for about 45 seconds and then just disconnects. Just enter mac address and get its vendor name or give vendor title and determine his mac adresses list. Listen to voicemails and return calls with one tap. View online or download shoretel shorephone ip 230 user manual. The application lies within communication tools, more precisely general. The call manager window will launch in the last view you were using. Mitel phone manager mobile app now sets you free and allows you to take mitel phone manager with you.
As with other mac applications, shoretel communicator for mac can be present on the dock for easy access and launch of the communicator application. Icon blink icon led color and blink pattern state call appearance states off idle off idle and dnd off idle and message waiting. It describes the for example, if you are participating in a conference call you can move the call. You can have call manager maximized automatically when you receive or make a call. Shoretel communicator presents a single interface to manage business communications using your shoretel desk phone, computer, mobile phone, or home telephone.
Page managerallows you to change the view to split a screen. Call handling mode menu this menu lets you set and configure the call handling mode for your phone. Shoretel call manager is a software program developed by shoretel. Shoretel call manager does not connect to phone voip. When you first log in to call manager the agent state should be shown as logged out of all groups as seen above. How to download the shoretel communicator software. For details about using the phone, see the shoretel ip phone 480480g user guide. You will then be greeted with the getting started wizard. Using shoretel communicator simplifies your dayto day communications, streamlines your work, and.
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