Maintenance services are defined to cover the supply andor application of upgrades and updates to the software being maintained. Software license the license agreement and the associated product use rights supplement. Software updates are typically also made available to all customers and would generally be available in a secure area on the software vendors website. Renewal skus are to be used when renewing veritas branded maintenancesupport for veritas licensed software products purchased under any of the corporate, academic, government, loyalty program, or purchased under a volume purchase agreement vpa or enterprise flex agreement eflex as further described below. Veritas enterprise software 17% off msrp, level e license and upgrades 12% off msrp. Contents of this agreementunder this agreement, the maintenance services are provided in relation to specific, identified software. Depending on the status of your maintenance contract with veritas, you. These industries include aviation, water, power, transport roads, rail and ferries, resources sectors.
Learn more about how maintenance is sold for perpetually licensed software products. Software maintenance agreement free templates by seq legal. Master license agreement general services administration. Veritas software includes a complete line of enterpriseclass application storage management software products i. Integrate maintenance contract management with first call support. Customers can get a free software version upgrade for each qualified product currently covered by an active maintenance support agreement. Software maintenance during the term of this agreement, vendor will provide the customer with ed patches, bug fixes and releases of the software along with other generally available technical material. Veritas essential support technical support renewal.
Veritas netbackup support and maintenance contract. Free software maintenance agreement free to print, save. Dear experts, i have backup exec 2014 with license and maintenance contract for 1 year but it showing i have 00 days no maintenance contract found. Maintenance contract information includes the contract serial number and the contract expiration date. Veritas support site is one stop shop for you to find knowledge base articles, downloads veritas software s including the supporting documentations and multiple channels of contacting such as chat, creating cases and 24x7 on call support. Maintenance contracts can exist for equipment, a building, landscape, computers and other information technologies, and more. Sujatas support packages can be purchased by client for a yearround support along with products so that client does not need to manage the technology changes and. Scope the software product category of information technology asset management software and solutions commercial offtheshelf cots software products, subscriptions, maintenance, support, and services includes, but is not limited to, the subcategories of. For more information, refer to cotermination section. A software maintenance agreement builds a bridge between your business needs and a software professional. Symantecveritas netbackup software tac1739773 maintenance. Veritas enterprise flex eflex is a versatile prepaid agreement that allows. Maintenance and support is available on all veritas software and appliance products. Software please see the license agreement and related product use rights supplement, if any applies.
In annual maintenance contract amc, sujata has a team which is certified on range of variety of it brands and ensures that your organization is up and running 100% for its time. Software support veritas essential support or basic maintenance terms, as applicable. Your maintenance contract is like an insurance policy. Cloud hosted services terms and related services description. For product and pricing information, visit the dlt solutions, llc website or contact michael bekampis at 412 6057247. Without a valid support contract, a symantec support person, wont even give you the time of day. Management services are delivered in conjunction with first call support, a comprehensive service offering that gives you direct access to level 3 engineers with expertise in cisco, netapp, quantum and veritas solutions. You acknowledge that certain scheduled maintenance activities regarding ispring software services may be necessary or appropriate from time to time, including bug fixes, software updates, feature updates. Software support and maintenance contracts templates by. The lgy application would be completely unavailable to the veterans and critical health data of the hdr application would be unavailable to va health care faculties. Details are available on the federal side of the acquisition gateway.
We noticed that while you have a veritas account, you arent yet registered to manage cases and use chat. Software maintenance is defined in the documents as the supply to the customer andor application to the maintained software of updates which may include patches and minor version updates and upgrades which may be defined as major version upgrades. Sancuro provides remote service of annual maintenance contract amc for veritas backup software includes configuration and one year maintenance of veritas backup software services. This estimate is based upon 27 veritas software engineer salary reports provided by employees or estimated based upon statistical methods. When we bought backup exec 2010, we also got the basic express maintenance support contract.
Software maintenance agreement templates by seq legal. Buy a veritas essential support technical support renewal for veritas backu or other backup software at. Dod esi has awarded blanket purchase agreements for information. A maintenance support contract is an agreement between you and veritas for a period of time typically 12 months, that will provide your organization with access to technical support analysts who will help. May 16, 2019 the councils support and maintenance contract for their veritas enterprise vault licenses is due to expire on th july 2019. This document will guide you through the processes and procedures involved with successfully renewing your maintenance support for your veritas on premise software licenses and appliances in a timely manner.
Jan 21, 2020 scope the software product category of information technology asset management software and solutions commercial offtheshelf cots software products, subscriptions, maintenance, support, and services includes, but is not limited to, the subcategories of. I wonder as i have less than 6 months,so can i get a help for this. Switch from veritas netbackup and get 25% off the current price of your veritas annual support or maintenance contract. The council would like to obtain quotations for a 1 and 2 year agreement with the option to extend for a further two 2 times twelve 12 months at the sole discretion of the council. If so, your veritas account id email address will need to be a registered user of a veritas entitlement management system vems account that holds an entitlement for one of the product releases listed in the. Dod esi has awarded blanket purchase agreements for information technology asset management itam software products which includes. Designed to enable service providers to easily license veritas products to provide outsourced and managed services to their customers. This effort is required in order to support the chief business office purchased. Nov 22, 2016 veritas netbackup support and maintenance contract.
The council would like to obtain quotations for a 1 and 2 year agreement with the option to extend for a further two 2 times. The councils support and maintenance contract for their veritas enterprise vault licenses is due to expire on th july 2019. Maintenance and renewal information for your veritas software license. Just make sure everyone understands the arrangement.
Veritas end of standard support for backup exec 16 the sam club. Contract gwac for symantec veritas corporation netbackup software maintenance support. About backup exec maintenance contract information after you purchase maintenance contracts for your backup exec products, symantec automatically updates the symantec licensing portal web site with your maintenance contract information. Solved backup exec support contract renewal symantec. This don esl agreement will continue to provide a contract vehicle to purchase new veritas licenses, software maintenance, subscriptions, proprietary appliances, and training, as well as maintenance for all veritas license previously purchased and still in use. Critical security content updates, product updates, software version upgrades, and access to symantecs technical support team are included with essential support. A maintenance contract, defined as the contract between 2 parties which creates the agreement that one party will maintain an asset owned by another party, is common across many industries. The service provider is expected to provide the services to a defined standard eg with reasonable care and skill and may be given. A maintenance support contract is an agreement between you and veritas for a period of time typically 12 months, that will provide your organization with access to technical support analysts who will help resolve issues, upgrade assurance, delivery of security patches and fixes, new software versions that contain product enhancements, and an. Please note that this offer does not include your supportmaintenance. If you are looking for a contract that covers the development andor licensing of software, as well as support andor maintenance, see. The maintenance end date of your additional purchase may be different to the maintenance end date of your original purchase so you may wish to enquire about aligning both end dates to a common end date. Annual maintenance contract amc for veritas backup software. You can still get updates, patches, hotfixes and service packs even if your maintenance is expired.
Through alliances with leading original equipment manufacturers oems, veritas software is embedded in a wide range of computer products, from workstations to servers. With a valid and current support contract, you can call into support all day long and get service. Demystify veritas software licensing, gain control, cut licensing costs, and. Tac1841880 2 of 3 negatively impact the lgy and hdr applications in the event of software failures. As a topperforming gsa schedule and sewp contract holder, carahsoft serves as the master. Carahsoft and authorized reseller partners will provide veritas technologies hardware, software, training and maintenance services to the don and affiliated branches, including the united states marine corps. Some updates require that you purchased a maintenance contract and that your contract was active at the time the update was release. Customers must separately purchase and maintain active maintenancesupport to receive. Veritas essential support backuparchivestorage software.
These maintenance materials including the software may not be used to increase the licensed number of versions or copies of the software. Support contract in addition to a valid maintenance agreement. Please reference this article for information on how best to request and receive enterprise technical support. You will not have access to technical hi all when we bought backup exec 2010, we also got the basic express maintenance support contract. Department of defense veritas itam esi dlt, a tech data company. Veritas software corporation is an international software company that was founded in 1983 as tolerant systems, renamed veritas software corp. Bug fixes should generally be part of any software purchase regardless of a support and maintenance contract. Scheduled maintenance of ispring software services.
If you have multiple maintenance contracts, it may be possible to align your contract end dates to a single date. It operations management and it service management. Veritas enterprise vault licenses support and maintenance. Its great that youre about to sign on a new client. Va issues 2year task for renewal of veritas ediscovery. Generate a purchase order made payable to dlt solutions, llc and you must reference the dir contract number dirtso4236 on your purchase order email or fax your purchase order and quote form to your designated vendor sales representative.
About backup exec maintenance contract information symantec. Software updates are typically also made available to all customers and would generally be available in a. Check out the top 7 reasons not to renew veritas netbackup and switch to veeam. This program is tailored to meet the needs of managed and outsourced service providers, prime contractors or global service providers who need predictable upfront costs, software ownership and license transfer rights. You acknowledge that certain scheduled maintenance activities regarding ispring software services may be necessary or appropriate from time to time, including bug fixes, software updates, feature updates, and the addition of new applications and new modules. Under the agreement, carahsoft and authorized reseller partners will provide veritas technologies hardware, software, training and maintenance services to the don and affiliated branches, including the united states marine corps, the united states navy and reserve components of each force. Veritas system recovery 18 is a diskbased system recovery solution. This is a comprehensive contract for the acquisition of veritas software, consulting, training, direct support and maintenance.
Because these are enhancements of existing agreements, use the same ordering process for any other it schedule 70 contract. Its now time to renew, and were wondering it in our case we need to renewal, or if we can just let it expire. A perpetual license provides the customer a right to use the specific version of the software in perpetuity. Support and maintenance services are related in a number of respects. Carahsoft awarded navy bpa for veritas technologies. Order software it products, services, and solutions contracts. Thundercat technology beat out four other bidders to pick up this 2year task with va for software licenses, maintenance and technical support services for the 1201 tb of veritas nbu platform base software. You can use the renewal assistant to access the maintenance contract expiration information from within backup exec.
With valid support you can also qualifiy for upgrades to the newest version of be like 20 or whatever they may create in a few years. Under the agreement, carahsoft and authorized reseller partners will provide veritas technologies hardware, software, training and maintenance. Access to technical support provided by telephone on a 24. Department of defense veritas itam esi dlt, a tech data. Customers with active maintenance may be entitled to upgrade at no charge. Generate a purchase order made payable to dlt solutions, llc and you must reference the dir contract number dirtso4236 on your purchase order. Learn how to identify maintenance contracts requiring renewal. Veritas continually brings technology advances to your software investments so that customers, who have an active maintenance support agreement, get ongoing performance and other improvements. For example, issues identified through the support services may ultimately be resolved by means of the maintenance services.
Irs awards veritas software maintenance contract g2xchange. If youre the one who owns a software support company or youre an independent software contractor, make sure you have a paper trail. Veritas software corporation is a leading supplier and developer of data availability software in areas such as storage management, data protection, and system backup and recovery. Renewal skus are to be used when renewing veritas branded maintenance support for veritas licensed software products purchased under any of the corporate, academic, government, loyalty program, or purchased under a volume purchase agreement vpa or enterprise flex agreement eflex as further described below. About backup exec maintenance contract information. Software support and maintenance contracts templates by seq. Jan 17, 20 bug fixes should generally be part of any software purchase regardless of a support and maintenance contract. A maintenancesupport contract is an agreement between you and veritas for a period of time typically 12 months, that will provide your organization with access to technical support analysts who will help. Veritas asia pacific pty ltd veritas is a progressive, privately owned australian advisory services firm that provides total asset life cycle services to networked and asset intensive industries.
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